Note DNS record changes can take up to 72 hours to populate through the Internet.
For info about how to create the Autodiscover CNAME record, see Use a CNAME Record to Enable Outlook to Connect. When Autodiscover is set up correctly, you can automatically set up Outlook for Mac 2011 to access your account by using only your email address and password. The only way Outlook for Mac 2011 can access Hotmail is via POP. If you already have a different email account set up and/or currently use Outlook 2011, start with Step 1b and proceed to Step 3. Method 2: Make sure that the Autodiscover CNAME record exists for your email domain Note: If this is your first time setting up Outlook 2011, you will likely need to start with Step 1a and then proceed to Step 3.
Make sure that the correct email address is entered in the Auto Account Setup window. Method 1: Make sure that the correct email address is used Enter the following: E-mail address : Enter the full email address of the mailbox you are setting up. If you already have an email account setup, you will need to select Tools > Accounts. To resolve this issue, use one or more of the following methods, as appropriate for your situation. If you are setting up your first Mailbox, select Add Account. The Autodiscover CNAME record for the email domain doesn't exist or is set up incorrectly. This issue occurs if one of the following conditions is true: When you use Microsoft Outlook 2011 for Mac in a Microsoft Office 365 environment, your email server settings aren't automatically set up for Microsoft Exchange Online.